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I received a voucher code but for some reason i cant activate it
Hi Daneil,
If this is a StarTimes voucher, call 0719077077 for assistance.
Hello.
Am from Kisii County, Kenyenya. My STARTIMES decoder is not having signal for signet channels since Wednesday. Kindly assist me. My decoder is free- to- air.
Hi,
Contact StarTimes Kenya on 0719077077 or Twitter (@StarTimesKenya) or Facebook (https://www.facebook.com/startimeskenya/) for assistance.
Dear All.
Hope you are doing well .
Kindly assist me with the above mentioned decorder number which was bought on 7th May 2020 at Javanet Electricals Nyahururu .I paid 2000/= for the decorder and 2200 for the conversion of free to air . Javanet contacted Lucy (0728 094 226) who is working at Startime to do the process which she said it was done .I contacted her directly to send me a prove to show that it has been converted and this was the message sent to me,”Successfully Activated,ACC:01713380536 and STB:42714201026201031 on Ksh 799.Call 0719077077 for help.Download StarTimes ON APP and link decoder RIGHT NOW to enjoy live TV on the phone for free.
After the decorder failing to work Lucy later direct me to an IT technician Phillip (0731 999 468) who said it was a signal problem .And when I asked Lucy about Phillip’s whereabouts to fix the problem she said she doesn’t know and left me stranded .We have been following with no help.
Can someone explain ;
1.Who is responsible for the conversion of free to air?
2.Why am I still holding a decorder that is not working?
Decorder number is 017 1338 0536 Please find the attached receipt of Javanet Electricals with contact details.
Regards
Caroline & Brian Muthui
Hi,
This has been referred to StarTimes customer care for assistance.
Regards.
My kiswahili Chanel is no longer on my list from 12th this month AC 01801657380 kindly assist
Call Startimes customer service on 0719077077.
I received startimes cuopon but don’t know how to use it
Hi,
Contact StarTimes customer service on 0719077077.
Hi,
I’ve been trying to contact you since last 3-4 days.
I have completed the article that you had selected and I’ve attached it to the mail, could you please update me on that?
Waiting to hear from you.
Hi Carol.
I saw the article. Will update you.
Thanks.
thanks! 🙂
Hi, my issue did’t get resolve. There’s an article that I’ve attached in my mail. Can you please check your mails? Waiting to hear from you.
Hi,
I have attached an article in my mail. Please review it and let me know.
I’m waiting to hear from you.
Hi, This is Carol.
I’ve been trying to reach you from last few weeks. Please let me know once you read my mails.
Looking forward to getting a reply from you
Hi,am Sybbiah some channels in my decorder are not showing example channel 500,505 and 506 and my dad paid for classic bouquet…will you assist me cos am missing out my India soaps… please
Hi Sybbiah,
Sorry for this.
Please reach StarTimes customer care team on 0719-077-077.
Or try their social media handles – FB: https://www.facebook.com/startimeskenya or Twitter: @StarTimesKE
Thanks.