Zoho Corporation, a global technology company, has announced the launch of Canvas for Zoho CRM, a design studio for CRM personalisation. Canvas enables businesses to create their own CRM interfaces that are better suited to [c]
Every company requires a viable platform for interacting with existing and potential clients. Businesses have long overseen this crucial operation using a technology known as Customer Relationship Management. However, in the present digital era of cloud computing, CRM [c]
Business Membership Organizations (BMOs) in the East African region are adopting Customer Relationship Management (CRM) software technologies, in a bid to improve service provision to businesses amid the COVID-19 pandemic. This follows a two-day training by the [c]
By Ani Johnson As the world starts to recover from the unprecedented effects of Covid-19, every other small and large business organization is opting for substitute digital channels to upsell their services. With the advancement [c]
Good customer service plays an important role in any business, and a company that neglects its aftercare service will start losing clientele and building a bad brand image. Customer support software allows businesses of all [c]
Despite being relatively omnipresent today, the marketing automation tools are regarded as a relatively recent software phenomenon that was not so popular some time back. Just a few years back in 2015, a Forbes writer [c]
Renmoney, a leading fintech firm in Nigeria, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Last year, Renmoney delivered [c]
Freshworks, a global provider of customer engagement software, has announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and [c]
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71.9% on the Customer Satisfaction Index; a [c]
The Kenya Revenue Authority’s (KRA) new Customer Relationship Management Solution (CRMS) has enhanced taxpayer experience, improved service delivery and increased operational efficiency. Through the system, KRA’s social media engagement rate has more than doubled, from 300 [c]
Resolution Insurance has rolled out a new pipeline management system, Salesforce. Salesforce is a customer relationship management (CRM) system developed in UK that is set to improve efficiency of the insurer’s workflow through automated processes [c]
By Contributor If you’re a business owner, you’ve probably heard about cloud computing by now. The main benefits are cost savings and greater flexibility, but there is so much more that a powerful, integrated cloud [c]
Copyright 2023 | aptantech