MuleSoft has released a comprehensive set of integration solutions that enable developers and admins to easily integrate structured and unstructured data from their CRM and external systems to ground AI agents and assistants in trusted [c]
Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow. The company will open a pop-up AI Center at its [c]
Salesforce, a global vendor of CRM solutions, has announced the winners of its annual Salesforce Customer Appreciation Awards 2024 across 8 categories. The Salesforce Customer Appreciation Awards 2024 took place at the 12 Apostles Hotel [c]
Salesforce this week hosted more than 2000 delegates at World Tour Essentials at the Kyalami Convention Centre in Midrand, where partners and customers from across the Salesforce ecosystem gathered for updates and inspiration from the [c]
Zoho Corporation has marked a significant milestone this week with the official opening of its new office in Nairobi. The expansion signifies the establishment of Zoho’s seventh office in the Middle East and Africa (MEA) [c]
Zoho Corporation, a global technology company, has announced the launch of Canvas for Zoho CRM, a design studio for CRM personalisation. Canvas enables businesses to create their own CRM interfaces that are better suited to [c]
Every company requires a viable platform for interacting with existing and potential clients. Businesses have long overseen this crucial operation using a technology known as Customer Relationship Management. However, in the present digital era of cloud computing, CRM [c]
Business Membership Organizations (BMOs) in the East African region are adopting Customer Relationship Management (CRM) software technologies, in a bid to improve service provision to businesses amid the COVID-19 pandemic. This follows a two-day training by the [c]
By Ani Johnson As the world starts to recover from the unprecedented effects of Covid-19, every other small and large business organization is opting for substitute digital channels to upsell their services. With the advancement [c]
Good customer service plays an important role in any business, and a company that neglects its aftercare service will start losing clientele and building a bad brand image. Customer support software allows businesses of all [c]
Despite being relatively omnipresent today, the marketing automation tools are regarded as a relatively recent software phenomenon that was not so popular some time back. Just a few years back in 2015, a Forbes writer [c]
Renmoney, a leading fintech firm in Nigeria, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Last year, Renmoney delivered [c]
Freshworks, a global provider of customer engagement software, has announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and [c]
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71.9% on the Customer Satisfaction Index; a [c]
The Kenya Revenue Authority’s (KRA) new Customer Relationship Management Solution (CRMS) has enhanced taxpayer experience, improved service delivery and increased operational efficiency. Through the system, KRA’s social media engagement rate has more than doubled, from 300 [c]
Resolution Insurance has rolled out a new pipeline management system, Salesforce. Salesforce is a customer relationship management (CRM) system developed in UK that is set to improve efficiency of the insurer’s workflow through automated processes [c]
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