NTT, a gobal IT infrastructure and services company and parent company of Dimension Data, has released its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 91% of organizations [c]
Old Mutual East Africa Group has rolled out a self-service mobile app to improve customer experience for clients. The app is part of digital solutions that the Group will be rolling out to customers and [c]
Modern customers expect fintechs to focus as much on the experience they provide as the products and services being offered. [c]
Artificial intelligence (AI) has been the subject of regular conversations in recent years, but never to the extent that it is now. There is little doubt that AI will significantly alter the business landscape. Which [c]
Airtel Africa, a provider of telecommunications and mobile money services with a presence in 14 countries across Africa, announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya [c]
Clickatell, a provider of mobile communications and chat commerce solutions, has announced the launch of its Chat Desk and Chat Flow solutions meant to deliver a superior customer experience through chat. Clickatell combines the power [c]
Artificial intelligence has been ingrained into our lives for years. From Siri to self-driving cars, AI has undoubtedly changed the landscape of our reality and made performing tasks more efficient. This influence that AI has [c]
Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion Group. He notes that customers no longer base their loyalty [c]
Telkom Kenya has made three senior appointments to its management team. Claire Munene and Saddiq Mwai join as the new Director of Customer Experience, and the Director of Digital Financial Services, respectively, within the Telkom [c]
By Steve Tzikakis Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is that technology may not always be the [c]
Microsoft and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage, running [c]
By Serge Blockmans Today, you can order a book online and have it delivered to your doorstep on the same day. You can watch your favourite shows on Netflix or Amazon Prime anytime you want and [c]
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71.9% on the Customer Satisfaction Index; a [c]
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