With all the innovations in the digital world, be it the Internet of Things, AI, AR, or ML, we can surely say that the present era is the era of the digital world. Time is [c]
Luno, the global cryptocurrency company on a mission to upgrade the world to a better financial system, has announced that it has hit a major milestone in its growth, with 8 million customers (wallets), achieved [c]
What if I were to tell you there are tools available to increase your sales, that are both inexpensive, and are easy to implement. Is that something you might be interested in? In 2015, there [c]
Owning a business is great, you are your own boss and you get to call the shots! But it’s not all fun and games, especially in this day and age. Nowadays, anyone can start a [c]
Cisco Live! kicks off on March 30, 2021 at 8:45am with over 90,000 customers and partners expected to attend from over 200 countries and territories around the world. Through the event, Cisco turned up the [c]
The global pandemic has accelerated the need for true digitisation as African customers demand a more seamless digital customer experience from their communications service providers (CSPs), says Pikie Monaheng (pictured), CEO at Amdocs South Africa [c]
A successful business is one that never stops learning and growing. If you plan to expand your business, you will need to have the same determination and motivation you possessed when you first launched your [c]
The touchscreen technologies have massively evolved over the past few years. Some businesses require way-finding assistance as well as building digital directories. In that case, touch screen technology can prove to be beneficial. Here’s a [c]
Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser (pictured), the VP: Customer Business Executive [c]
If you sell a physical product or a demonstrative service, advertising is a key component to advancing your sales. There are many ways of advertising your business, but some entrepreneurs are seeing a lot of [c]
Every business tries to find a competitive edge over other businesses. Hiring international employees remains one of the best ways of doing this because it offers businesses several advantages. Many businesses are understandably unsure about [c]
Airtel Africa has released its half year financial results for the period ending September 30, 2020 which indicate that its customer base grew by 12.0% during this period, rising to 116.4 million. Overall revenue on [c]
The launch of the first integrated e-shopping television channel StarTimes GO has enriched Kenya’s e-shopping experience with an enriched category of products available on the e-shopping platform while disrupting the traditional e-shopping experience as more [c]
Some years ago, when she was still inexperienced and gullible, a niece of mine received a call from Nairobi. The caller took his time to enquire and confirm her personal identity and other details before [c]
Digital Afrique Telecom (DAT) has announced the successful launch of a smart delivery app to enable businesses to simplify their order and delivery process. The smart delivery application allows each customer to place an order [c]
Features, capabilities, cost, accessibility and versatility may be tacked onto every solution in the market, but what about support? In 2019, LinkedIn released a report entitled The Enlightened Tech Buyer. The report asked companies what they [c]
Glovo riders will no longer have physical contact with their customers while making deliveries as a precautionary measure to avoid the potential spreading of the Coronavirus (Covid-19) in Kenya. This among the measures put in [c]
By Samantha Naidoo African telco operators face a landmark five-year period as they strive to reimagine their business models and build new capabilities that will ensure their future success. Currently, non-traditional market entrants are putting [c]
The 20th edition of IBM’s bi-annual C-Suite Study, “Build Your Trust Advantage,” polled nearly 380 C-level executives across Africa to examine how companies are achieving market leadership by emphasising trust in their use and sharing [c]
Several of Africa’s innovative digital-first banks are turning to Oracle Financial Services to transform their processes and deliver a centralized experience for customers. Banks across the continent are investing in the FLEXCUBE Universal Banking platform, which powers more than [c]
By Andrew Reichman Oracle is excited to take the next step in our ambitious regional expansion plan, with five new cloud regions. We’ve added local regions in Saudi Arabia (Jeddah), Australia (Melbourne), Japan (Osaka), Canada [c]
The financial services industry has been at an inflection point. Regulatory requirements have been on the climb, consumers have begun expecting highly personalised experiences while security threats remain dynamic. The challenges for banks, insurers, payments [c]
By Avinash Ramtohul Artificial Intelligence (AI) brings a whole new dimension to the drive for customer intimacy. The convenience customers experience weighs heavier than any reduction in privacy. Customers also increasingly express their willingness to [c]
Microsoft in mid December 2019 announced the results of the State of Tech Intensity 2019 Study, revealing what business and technology decision-makers see as critical to their future growth and success. The past decade has [c]
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