As a customer or client, we always expect and love the certainty that comes with knowing that a particular product will be available, and in the best possible quality, when we need (to purchase) it. [c]
Regional low-cost airline Jambojet and pan-African payments company Cellulant have partnered to award customers with over 600 discount vouchers, each worth Kshs 3,000. The vouchers will be available to all customers that sign up to [c]
Did you know that six out of ten bank customers prefer Mobile Banking? This is according to a survey by the Kenya Bankers Association released in February 2022. The survey also indicated that another two [c]
Doing laundry has evolved over the years, thanks to technology. The age of people breaking their backs doing laundry is slowly melting away and, in their place, laundromats and washing machines are taking over at [c]
Bboxx solar, a next generation utility company that seeks to solve energy poverty through clean, affordable and reliable solar solutions has today entered into a partnership with Pay TV company StarTimes media that will see [c]
After six quarters of growth, HMD Global has announced that its Services business will see significant growth and scale in 2022 with projected one million subscriptions to its suite of services in the first half [c]
What makes some startup companies so successful compared to many others on the same boat? How are some companies able to outpace the competition where others fail? It all has to do with the company’s [c]
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that [c]
Nowadays when any IT business is global, it is difficult to define which startups are the most successful. That is why we have prepared the list of the most socially important startups you may not [c]
Yellow Pages have announced the launch of a new service, Yellow Connect, specifically designed to help SMEs grow the visibility of their businesses both online and offline, and reach more customers with prices starting from [c]
LG Electronics’ (LG) new CEO William Cho announced the company’s priorities for 2022, communicating the importance of being even more strategic in the new year to increase customer value and strengthen existing businesses while preparing [c]
Airtel Africa, which has a presence in 14 countries across Africa, has launched a comprehensive sustainability strategy which sets out its detailed plans to improve the lives of millions of people across Africa through digital [c]
Airtel Africa a revenue growth of $2.272 billion (or 25.2%) for the first half of 2022 as well as double digit growth across all its subsidiaries in the continent. During the second quarter of the [c]
Equity has revamped its online banking offering, previously known as Eazzy Net, in line with the bank’s One Equity strategy to provide a seamless customer experience across all banking channels. The newly revamped platform dubbed [c]
Luno, the crypto company founded by two South Africans, now has 9 million customers in over 40 countries. The remarkable growth of the company is illustrated by the addition of one million new customers in [c]
We’re all looking for the next step for our businesses right now. The pandemic hit everyone hard, regardless of what sector you work in, and we are all keeping a careful eye on our budgets. [c]
Mailing existing customers and potential clients once meant physically printing letters and having couriers pick up mail bins, but this is no longer the case in today’s digital world. Direct mail will always be a [c]
One-in-ten (or 9%) prevented cybersecurity incidents could cause major disruption or unauthorised access to the customer’s assets. The vast majority of incidents (72%) were of medium severity, according to anonymised metadata voluntarily provided by Kaspersky [c]
Equity Group has announced a 98% growth in half year profits to Kshs.17.9 billion up from Kshs.9.1 billion the previous year. Speaking while releasing the results, Equity Group MD and CEO Dr James Mwangi said: [c]
The COVID-19 pandemic was a catalyst for migration of consumers from the brick and mortar bank transactions to the digital space. The Kenya Bankers Association’s (KBA) Customer Satisfaction Survey of 2020 indicates bank customers’ preferences for [c]
Every company requires a viable platform for interacting with existing and potential clients. Businesses have long overseen this crucial operation using a technology known as Customer Relationship Management. However, in the present digital era of cloud computing, CRM [c]
Today, consumers are hyperaware of the companies they encounter, and sometimes brutally selective of who they trade with. Therefore, pleasing them has never been so challenging. Competition between firms and industries is also rife. Standards [c]
With all the innovations in the digital world, be it the Internet of Things, AI, AR, or ML, we can surely say that the present era is the era of the digital world. Time is [c]
Luno, the global cryptocurrency company on a mission to upgrade the world to a better financial system, has announced that it has hit a major milestone in its growth, with 8 million customers (wallets), achieved [c]
What if I were to tell you there are tools available to increase your sales, that are both inexpensive, and are easy to implement. Is that something you might be interested in? In 2015, there [c]
Owning a business is great, you are your own boss and you get to call the shots! But it’s not all fun and games, especially in this day and age. Nowadays, anyone can start a [c]
Cisco Live! kicks off on March 30, 2021 at 8:45am with over 90,000 customers and partners expected to attend from over 200 countries and territories around the world. Through the event, Cisco turned up the [c]
The global pandemic has accelerated the need for true digitisation as African customers demand a more seamless digital customer experience from their communications service providers (CSPs), says Pikie Monaheng (pictured), CEO at Amdocs South Africa [c]
A successful business is one that never stops learning and growing. If you plan to expand your business, you will need to have the same determination and motivation you possessed when you first launched your [c]
The touchscreen technologies have massively evolved over the past few years. Some businesses require way-finding assistance as well as building digital directories. In that case, touch screen technology can prove to be beneficial. Here’s a [c]
Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser (pictured), the VP: Customer Business Executive [c]
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