More than half (62%) of companies across the Middle East and Africa (MEA) plan to increase their investments in solutions to improve the customer experience (CX) by up to 50% by 2024. 22% even plan [c]
By Prashanth Krishnaswami It’s no secret that customer experience (CX) is a major point of differentiation between organisations. “One in three consumers (32%) say they will walk away from a brand they love after just [c]
By James Bayhack As 2021 comes to a close, many businesses are still responding to changes in the business environment brought on by the COVID-19 pandemic. The global crisis introduced the necessity to innovate, forcing [c]
Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service [c]
By Serge Blockmans Today, you can order a book online and have it delivered to your doorstep on the same day. You can watch your favourite shows on Netflix or Amazon Prime anytime you want and [c]
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