Equity has introduced Equity Virtual Assistant (EVA), the Bank’s chat banking platform that takes financial services to the next level by presenting banking transactions as virtual conversations on social media platforms including WhatsApp, Facebook Messenger and [c]
Digital banking platform Kwara has announced a regional expansion as part of their expansion in Kenya. The company has opened permanent regional representatives in the Western, Central, Rift Valley and Coastal regions of Kenya. The [c]
The COVID-19 pandemic was a catalyst for migration of consumers from the brick and mortar bank transactions to the digital space. The Kenya Bankers Association’s (KBA) Customer Satisfaction Survey of 2020 indicates bank customers’ preferences for [c]
Digital banking platform Kwara has announced the launch of a Customer Success Traineeship Program, as part of its broader agenda to build capacity for rising young Kenyan professionals, to offer mentorship and to develop knowledge in [c]
Zanaco Bank recognised that smallholder farmers are an important segment of Zambia’s economy, and partnered with the UN Capital Development Fund (UNCDF) and Agrifin Accelerate (AFA)/Mercy Corps to develop and test the go-to-market strategy for [c]
HFC, the banking subsidiary of HF Group, has launched an initiative where it will partner with local developers to create complementary apps that would enhance its HF Whizz digital banking platform following its launch last [c]
By Darrel Orsmond CHALLENGE: According to a 2015 KPMG report, banking penetration is as low as 36% in some of the larger African economies. Digital Transformation can drive adoption of banking services by enabling banks [c]
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