The COVID-19 pandemic was a catalyst for migration of consumers from the brick and mortar bank transactions to the digital space. The Kenya Bankers Association’s (KBA) Customer Satisfaction Survey of 2020 indicates bank customers’ preferences for [c]
A new customer survey conducted by Kenya Bankers’ Association (KBA) has ranked Equity Bank among the top three Tier I banks based on digital user experience analysis. The Banking Industry Customer Satisfaction Survey 2020 sampled a [c]
Standard Chartered Bank has been named the best overall bank 2020 in Kenya by the recently released Kenya Bankers Association (KBA) 2020 Customer Service Survey. The survey done by the association had over 15,000 respondents, [c]
The Kenya Bankers Association (KBA) has signed a collaboration agreement with tech-firm Huawei-Kenya that seeks to deepen financial inclusion in the banking sector through further deployment of technology and building fintech capacity. In the partnership, [c]
Kenya Bankers Association’s subsidiary Integrated Payment Services Limited (IPSL) has received a global accolade for its role in delivering PesaLink, a real-time payments platform for banks. PesaLink has picked the Best Banking Initiative Award in [c]
The Kenya Bankers Association (KBA), through its financial technologies firm IPSL, has launched PesaLink, a bank-to-bank money transfer platform, after a four-month pilot phase. To celebrate the launch, IPSL service subscribers’ will enjoy free access [c]
The Kenya Bankers Association (KBA) will tomorrow officially launch PesaLink, the KBA member bank’s new bank to bank money transfer platform. KBA will also use the occasion to announce the platform’s key milestones since it [c]
The adoption of Chip and PIN technology is a step forward in mitigating fraud, according to a study by the Kenya Bankers Association, the banking industry umbrella body. Card related fraud has significantly reduced after [c]
A total of 2 million bank customers have signed up for the new money transfer platform, PesaLink, which is owned by the bankers’ umbrella body KBA. The milestone has been achieved barely two months after [c]
Kenya Bankers Association (KBA) has unveiled the PesaLink brand and kicked-off a phased rollout of the digital payments platform that is expected to cut the cost of transactions and transform the way consumers interact with [c]
Competition in the independent ATMs scene, which has up till now been controlled by Paynet Group’s PesaPoint ATMs, is set to go a notch with the entry of a new player, Diebold, in the market. [c]
PesaPoint Limited has clarified that its fleet of ATMs deployed across the country have been EMV–Chip compliant for over three years now, adding that its focus is now on upgrading the agency banking network which [c]
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