By Linda Saunders The ascent of agentic AI, systems that can perform tasks without human intervention, represents not just an incremental technological advancement but a fundamental reshaping of the business landscape. The possibilities for enhanced productivity [c]
Surging demand is pushing field service teams to the limit. Inefficient scheduling is the #1 time drain on field service teams, and skilled tradespeople and technicians waste nearly an entire workday a week on administrative work [c]
Nine out of 10 developers are excited about AI’s impact on their careers, and an overwhelming 96% expect it to change the developer experience for the better. Salesforce’s latest State of IT survey reveals that [c]
Salesforce and Google today announced a major expansion of their strategic partnership, delivering choice in the models and capabilities businesses use to build and deploy AI-powered agents. The AI landscape is evolving so quickly that businesses [c]
Salesforce, the global AI-powered CRM solutions vendor, has announced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox environments, and transparently manage usage at scale. AI agents are a new paradigm [c]
Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands. Today, 60% of consumers believe that advances [c]
By Zuko Mdwaba Just as generative AI continues to open opportunities for businesses in Africa to change customer experiences and increase revenue, the benefits for workforce strategies and employees can be significant. Indeed, executive urgency [c]
Salesforce has introduced the Tableau Einstein Alliance, a new partner community to create and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce. The [c]
Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow. The company will open a pop-up AI Center at its [c]
By Zuko Mdwaba New Salesforce research shows that 37% of indebted consumers are using their credit cards more today than they were a year ago, while 32% report using alternative credit services like “buy now, [c]
NTT DATA, a digital business and IT services leader, has been selected by Salesforce, the global AI CRM solutions vendor, to help standardise and streamline the company’s application environment. NTT DATA will support management and [c]
A Salesforce survey of nearly 6,000 global knowledge workers suggests that AI has a data problem. Nearly 6 in 10 AI users say it’s difficult to get what they want out of AI right now, [c]
Salesforce, the leading AI CRM platform, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Instead of managing separate [c]
There is no doubt that South Africa faces a skills crisis, especially when it comes to digital knowledge that will revolutionise the world. Yet, sourcing international professionals to fill the local digital skills gap is [c]
Salesforce has announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided [c]
Salesforce, a global vendor of CRM solutions, has announced the winners of its annual Salesforce Customer Appreciation Awards 2024 across 8 categories. The Salesforce Customer Appreciation Awards 2024 took place at the 12 Apostles Hotel [c]
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