Analysis & Features

Outsourcing done right: The ins and outs of managed IT services

The trend towards managed services is growing globally. According to the NTT 2021 Global Managed Services Report, the number of surveyed organisations that use third parties to manage over 50% of their organisation’s IT needs has risen to 37.4%, up from 25% the previous year. But going the managed services route isn’t just defined by how it enables businesses to focus on other activities or expenditures. [c]