
Ensuring products are usable by all is part of corporate sustainability
The best customer experience revolves around products and services that improve every user’s daily life and wellbeing. Product innovation should be inspired by the desire to make the world a better place. Hence, accessibility features such as voice recognition, voice instruction and motion-detecting sensors are becoming an integral part of a wide range of products. Also known as assistive technologies, such features help people perform tasks they would otherwise be incapable of thereby living healthy, productive and dignified lives. [c]